Welcome to Milyo. By using our website (milyo.co.in), participating in our deals, or joining our community, you agree to these Terms and Conditions. Please read them carefully.
Milyo is a community group-buying platform operated by Milyo (sole proprietorship, proprietor: Mrs. Neetu Madhav), with its principal place of business at Aspire Coworks, No. 39/7-1, Third Floor, 7th Main, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru - 560038, Karnataka, India.
We aggregate consumer demand from our community and facilitate bulk purchases from partner brands, unlocking wholesale pricing that individual buyers could not access alone. Milyo acts as an intermediary between buyers and brands; we do not manufacture, own, or hold inventory of the products sold through our platform.
You must be at least 18 years of age to place an order or make a payment on Milyo. Users under 18 may browse the platform under the supervision of a parent or guardian, but may not transact. By using Milyo, you confirm that you meet this age requirement.
Every Milyo deal runs within a specific, publicly displayed time window with a start time and an end time. Deals are not open 24 hours a day; they close on the published deadline, after which no new orders are accepted. Timely updates about deal windows, deadlines, and delivery timelines are communicated via our WhatsApp community.
All orders on Milyo are pre-paid at the time of order placement. Payment is collected in full before your order is confirmed and before the consolidated bulk order is placed with the partner brand. By placing an order, you commit to purchasing the selected products subject to these Terms.
Milyo does not own, warehouse, manufacture, or resell any products listed on the platform. Products are sold and fulfilled by the respective partner brands. Milyo acts solely as a facilitator of group purchases and charges a platform fee (currently 10% of your savings) for this service.
Milyo lists products in good faith based on the information provided by partner brands. Milyo is not liable for the quality, safety, health effects, or suitability of any product sold through the platform. In cases where brands offer stock nearing its expiry date (such as shelf-life-based clearance deals), Milyo transparently displays the expiry dates before purchase; the customer accepts full responsibility for the purchase decision. Any health issues, allergic reactions, or adverse effects arising from consumption or use of a product are strictly the responsibility of the customer and the manufacturing brand - Milyo bears no legal liability.
Delivery timelines vary by brand and product. Milyo aims to ensure all deliveries are completed within 7 business days of a deal closing, though this may vary. In exceptional cases (unusual products, brand delays, logistics disruptions), delivery may take up to 10 business days or longer. Milyo will communicate any delays via the WhatsApp community and email.
Delivery mode (direct-to-customer or Milyo Hub pickup) is specified per deal on the product page. Where hub pickup is applicable, customers may self-collect from the designated hub, or arrange third-party pickup services (Porter, Rapido Parcel, Dunzo, etc.) at their own cost. Milyo does not book, pay for, or subsidize third-party pickup services.
Please refer to our Refund & Returns Policy for complete details on cancellation eligibility, refund timelines, and non-refundable scenarios.
Due to unforeseen circumstances, brand inability to fulfill, force majeure events, or other reasons beyond Milyo's control, individual orders or entire deals may be delayed or cancelled. In such cases:
You agree NOT to:
Violation of these terms may result in immediate account termination without refund.
All content on Milyo - including logos, text, graphics, images, and software - is the property of Milyo or its partner brands and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any Milyo content without express written permission.
To the maximum extent permitted by law, Milyo's total liability arising out of or relating to your use of the platform shall not exceed the amount you paid to Milyo for the specific order in question. Milyo is not liable for indirect, consequential, or incidental damages of any kind.
Milyo may update these Terms from time to time. Material changes will be notified via email or through the WhatsApp community. Continued use of the platform after updates constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.
For questions about these Terms, contact us at info@milyo.co.in.