Shipping & Delivery Policy

Milyo is a group-purchase platform. Unlike regular e-commerce where orders are shipped immediately, Milyo deals run for a limited time window (typically 2–5 days). Once the deal window closes, all orders are combined into a single bulk order and placed with the partner brand. The brand then dispatches the products for delivery.

1. Delivery Timeframes

Delivery timelines are counted from the date the deal closes (not from the date you place your order). Estimated delivery times by product category:

• Fresh & Frozen Food Products (e.g., frozen berries, perishables): Dispatched by the brand within 1 business day of deal closure. Delivered to the Milyo Hub or customer address within 1–2 business days of dispatch. Total estimated delivery: 2–3 business days from deal closure.
• Packaged Food & Health Products (e.g., protein bars, protein powders, snack packs, supplements): Dispatched by the brand within 2–3 business days of deal closure. Delivered within 5–7 business days of deal closure.
• Non-Food Products (e.g., In future: personal care, bags, home essentials, fitness accessories): Dispatched by the brand within 2–3 business days of deal closure. Delivered within 5–10 business days of deal closure.

In exceptional cases (custom products, high-volume orders, logistics disruptions, or festive-season delays), delivery may take longer. Milyo will proactively communicate any delays via email and WhatsApp community.

2. Delivery Coverage Area

Milyo currently operates only in Bangalore, Karnataka. All deliveries are made within Bangalore city limits.

3. Delivery Modes

Each deal specifies its delivery mode on the deal page before you place your order:

A. Milyo Hub Delivery (Most Common)

The partner brand delivers products in bulk to designated Milyo Hub locations across Bangalore. You can then:

• Self-pickup from the hub during the announced pickup window (free of cost), OR
• Arrange third-party pickup via Porter, Rapido Parcel, Dunzo, or similar services at your own cost

Hub locations, pickup dates, and timings are communicated via WhatsApp community and email after the deal closes and products arrive at the hub.

B. Direct-to-Customer Delivery

For select deals, the partner brand ships the product directly to your delivery address. You provide your address during checkout. No additional action is needed from your side after placing the order.

4. Delivery Charges

Hub Delivery: Delivery from the brand to the Milyo Hub is free for the customer. Self-pickup from the hub is also free. If you choose to arrange a third-party pickup service (Porter, Rapido Parcel, Dunzo, etc.), that cost is borne by you and paid directly to the service provider - Milyo does not charge for this.

Direct Delivery: Shipping is typically free. In cases where the partner brand charges a delivery fee, this will be clearly shown on the checkout page before you make payment.

5. Order Tracking & Communication

Once products are dispatched by the brand:

• You will receive an email and/or WhatsApp notification with delivery status updates
• For hub delivery: you will be notified when products arrive at the hub and when the pickup window opens
• For direct delivery: tracking details (if available from the brand's courier) will be shared via email

6. Damaged or Tampered Deliveries

If your package arrives with visible tampering or damage to the packaging, do not accept the delivery. Contact us immediately at info@milyo.co.in with clear photographs within 48 hours of delivery - you are entitled to a full refund as per our Refund & Returns Policy.

7. Undeliverable Orders

If we are unable to reach you for delivery or pickup coordination:

• Milyo will attempt to contact you multiple times via WhatsApp, phone, and email
• Your order will be securely held at the hub for up to 15 days
• You may collect the order anytime within 30 days of the delivery attempt
• If you do not respond or collect within this period, Milyo reserves the right to consider the order forfeited

8. Contact

For delivery-related queries: info@milyo.co.in | +91 92656 47106