Shipping Policy

1. Delivery Coverage Area

Milyo currently operates only in Bangalore, Karnataka. All deliveries are made within Bangalore city limits. We are expanding to other cities in the future - subscribe to updates via our WhatsApp community to be notified.

2. Delivery Modes

Each Milyo deal specifies its delivery mode on the product page. The two available modes are:

A. Direct-to-Customer Delivery

The partner brand ships the product directly to your delivery address using their own logistics or third-party couriers. You provide your delivery address during checkout.

B. Milyo Hub Delivery

The partner brand delivers products in bulk to designated Milyo Hubs across Bangalore. Customers then either:

• Self-pickup from the hub during announced pickup windows, OR
• Arrange third-party pickup (Porter, Rapido Parcel, Dunzo, etc.) at their own cost

Hub locations and pickup timings are communicated via the WhatsApp community and email after the deal closes.

3. Delivery Timelines

Delivery timelines vary by brand and product:

• Fast-moving categories (e.g., frozen goods, perishables): typically the next business day after Milyo places the consolidated order with the brand
• Standard delivery: within 7 business days of the deal closing
• Exceptional cases: In rare circumstances (custom manufacturing, unusual products, seasonal disruptions), delivery may extend to 10+ business days. Milyo will communicate any such delays proactively.

4. Shipping Charges

Direct-to-Customer Delivery: Shipping is typically free. In cases where the partner brand charges for delivery, the charge is either:

• Included in the Milyo order total at checkout (visible before payment), OR
• Payable directly to the delivery agent/brand upon receipt (transparently communicated in advance)

Hub Delivery: Delivery to the Milyo Hub is typically free for the customer.

• Self-pickup from hub: Free
• Third-party pickup services (Porter, Rapido Parcel, Dunzo, etc.): Customer's own cost. Milyo does not book, pay for, or subsidize these services. Customer arranges and pays third-party couriers directly.

We may integrate direct pickup services in the future; if so, charges will be transparently displayed at checkout.

5. Hub Pickup Coordination

For hub deliveries, customers must confirm hub availability before arranging pickup. Each hub is coordinated by a hub manager or a community volunteer. Their availability is communicated in advance via the WhatsApp community. Please coordinate your pickup within announced windows.

6. Delays and Non-Delivery

Delays: Occasional delays may occur due to brand-side issues, logistics disruptions, weather, or other unforeseen circumstances. Milyo will communicate delays promptly but bears no liability for compensation beyond the original order value.

Non-Delivery (Unreachable Customer): If we cannot reach you after multiple attempts, your order will be held at the hub or founder's residence for up to 15 days, with pickup available for up to 1 month or longer on request. Please refer to our Refund & Returns Policy for full details.

7. Damaged or Tampered Deliveries

If your package arrives with visible tampering or damage to the packaging, do not accept the delivery in that condition. Contact info@milyo.co.in immediately with photographs - you are entitled to a full refund.

8. Contact

Delivery-related queries: info@milyo.co.in