1. When You Are Eligible for a Full Refund
Milyo will issue a 100% refund to your original payment method in the following situations:
- Deal cancelled by Milyo: If Milyo cancels a deal before or after its close time for any reason (insufficient orders, brand inability, operational reasons), all orders in that deal are refunded in full.
- Brand unable to fulfill: If the partner brand is unable to deliver the confirmed products after a deal has closed, affected orders are refunded in full.
- Order cancelled by you (before deal closure): You may request cancellation of your order while the deal is still open (before the deal's end time). Approved cancellations are refunded in full. Note: cancellation may be restricted if your order contributed to unlocking a group discount tier - see Section 5 below.
- Damaged or tampered product on delivery: If your package arrives with damaged or tampered packaging, you are entitled to a full refund. Report the issue with clear photographs to info@milyo.co.in within 24 hours of receiving the delivery.
- Wrong product delivered: If you receive a product different from what you ordered, contact us within 24 hours with photographs. We will coordinate with the brand for a replacement or full refund.
2. When Refunds Are Not Available
Refunds will not be issued in the following situations:
- After you have received an intact, undamaged product (change of mind, taste preference, or subjective quality concerns are not eligible for refund)
- After the order has been placed with the brand and dispatched (the deal has been fulfilled and products are in transit or delivered)
- For shelf-life / clearance products sold at deep discounts where the expiry date was transparently displayed before purchase - these are sold on an as-is basis
- Third-party pickup charges (Porter, Rapido, Dunzo, etc.) are non-refundable by Milyo as these are paid directly to the service provider
3. Refund Timelines
Once a refund is approved:
- Fast-track processing: Most refunds are initiated within 24 hours of approval
- Maximum processing time: Up to 7 business days from the date of approval, depending on the deal and refund complexity
- Credit to your account: After Milyo initiates the refund, it may take an additional 3–5 business days for the amount to reflect in your bank account or UPI, depending on your bank's processing time
Total estimated refund time: 1–10 business days from approval.
4. Refund Method
Refunds are credited to the original payment method used at the time of placing the order (same bank account, UPI ID, or payment instrument). We do not issue cash refunds.
5. Group Discount Tier-Lock Rule
Some Milyo deals offer tier-based group discounts - the discount improves as the community's total order volume crosses certain thresholds. If your order was placed before a discount tier was unlocked, and that tier has since been reached with the help of your order, your order cannot be cancelled because your participation helped unlock the better price for other community members.
If you believe you have an exceptional circumstance, contact info@milyo.co.in and our team will review your request on a case-by-case basis.
6. Returns for Defective or Damaged Products
- Damaged or tampered packaging at the time of delivery: Full refund by Milyo (as described in Section 1). Report within 24 hours with photographs.
- Defective product discovered after opening: Return and refund eligibility depends on the individual brand's policy. Some brands accept returns and provide replacements; some may not accept returns for consumable products where quality or taste is subjective. Milyo will coordinate with the brand on your behalf, but we cannot override individual brand return policies.
Return process (when applicable):
- Contact info@milyo.co.in with your order number and photographs of the issue
- Milyo will review and respond within 24–48 hours
- If approved, return logistics will be coordinated - depending on the brand's policy, the product may be picked up from your location, or you may need to drop it at the nearest Milyo Hub
- Once the returned product is received and inspected, the refund or replacement will be processed within 3–5 business days
7. How to Request a Refund or Return
- Email info@milyo.co.in with:
- Your order number (visible in your Profile → My Deals section on milyo.co.in)
- Reason for the refund/return request
- Photographs (required for damaged/defective/wrong product claims)
- Our team will review and respond within 24–48 hours
- Approved refunds are processed as per the timelines in Section 3
8. Contact
Refund and return queries: info@milyo.co.in | +91 92656 47106