Milyo believes in a fair, transparent refund process. This policy explains when refunds are issued, when they are not, and how the process works.
1. When You Are Eligible for a Full Refund
We will issue a full 100% refund to your original payment source in the following situations:
- Deal target not reached: If a Milyo deal fails to reach its minimum buyer target and is cancelled, all orders are automatically refunded.
- Deal cancelled by Milyo before close: If Milyo cancels a live deal for any reason before its close time, all orders are refunded.
- Brand unable to fulfill: If the partner brand is unable to fulfill the confirmed order after a deal has closed successfully, affected orders are refunded.
- Order cancelled by you mid-deal (with restrictions): You may request cancellation of your order before the deal closes AND before any applicable tier is unlocked (see Section 5 below). Approved cancellations are refunded in full.
- Tampered or damaged delivery: If your package arrives with tampered or damaged packaging (whether hub delivery or last-mile), you are entitled to a full refund upon reporting the issue with photographic evidence within 48 hours of delivery.
2. When Refunds Are Not Available
Refunds will NOT be issued in the following situations:
- After a deal has completed successfully and the order has been placed with the brand (no cancellations accepted at this point)
- After you have received delivery of an intact, undamaged product (subjective quality, taste preferences, or change of mind are not refundable grounds)
- If your order helped unlock a tier-based group discount and other buyers benefited from your participation (see tier-lock rule below)
- Shelf-life-based clearance products (such as products nearing their expiry date) sold at deep discounts, where the expiry date was transparently displayed before purchase
3. Refund Timelines
Approved refunds are processed as follows:
- Fast track (most cases): Within 24 hours of refund approval
- Standard timeline: Up to 7 business days, depending on the deal, refund method, and banking systems involved
The exact timeline depends on your bank's processing speed. Milyo initiates the refund promptly; the credit reflects in your account within the timelines above.
4. Refund Method
Refunds are issued to the original source of payment (the same bank account, UPI ID, or payment method used to place the order). We do not issue cash refunds. Store credit or "Milyo Credits" may be offered in exceptional cases at Milyo's discretion, but this is not standard practice.
5. Tier-Lock Cancellation Rule
Some Milyo deals feature tier-based group discounts, where the discount percentage improves as the community's total order value or volume crosses certain thresholds ("tiers"). If your order was placed BEFORE a tier was unlocked, and that tier has since been reached (helping other buyers get a better deal), you cannot cancel your order because your participation contributed to the group's tier progression.
If you believe you have an exceptional circumstance, please contact info@milyo.co.in and Milyo's admin may consider a manual override at its sole discretion.
6. Returns for Defective, Damaged, or Wrong Products
Returns policies vary by partner brand:
- Damaged/tampered packaging on delivery: Full refund guaranteed by Milyo (as per Section 1).
- Defective products discovered after opening: Return eligibility depends on the individual brand's policy. Some brands accept returns and issue refunds; some may replace the product; some may not accept returns at all (particularly for consumables where quality or taste is subjective - for example, Zomato Hyperpure explicitly does not accept returns except for tampered packaging).
- Wrong product delivered: If you receive a different product than what you ordered, contact us immediately at info@milyo.co.in and we will coordinate with the brand for replacement or refund.
Return logistics - whether the product is picked up from your home, requires drop-off at the hub, or requires shipping back to the brand - depend entirely on the brand's return policy. Milyo will coordinate on your behalf but cannot override individual brand policies.
7. Undeliverable Orders
If you are unreachable or your delivery address is inaccessible:
- Milyo will attempt to contact you multiple times via WhatsApp, phone, and email
- Your order will be securely held at the designated hub or at the founder's residence for up to 15 days
- You may collect the order anytime within 1 month of the delivery attempt, and in exceptional cases, we will hold the product beyond that period on request
- If you do not respond within this period, Milyo reserves the right to consider the order forfeited without refund
8. How to Request a Refund
To initiate a refund request:
- Email info@milyo.co.in with your order number (visible in your Profile → My Deals section) and the reason for the refund
- For damaged/tampered packaging: attach clear photographs within 48 hours of delivery
- Milyo will review and respond within 24-48 hours
- Approved refunds are processed per Section 3 timelines
9. Contact
Refund-related queries: info@milyo.co.in